Support
Help whenever you need it — from real people.
Whether you're setting up your first bot or fine-tuning a live one, IduBot support is here. The fastest route is always a ticket from your dashboard — it carries your account context, so we can help without a dozen back-and-forth questions.
Ways to get help
Pick whatever's quickest for you
Open a support ticket
Already a client? Raise a ticket right from your dashboard — it routes straight to our team, and the whole conversation stays in one place.
Email us
Not signed up yet? Reach us from the <a href="/contact">contact page</a> — a real person reads and replies to every message.
Read the documentation
Step-by-step guides for connecting MT5, configuring a plan, deployment, and how your bot operates. See the <a href="/docs">docs</a>.
Check the FAQ
Fast, straight answers on brokers, risk controls, billing, and fund safety. Browse the <a href="/faq">FAQ</a>.
How support works
Built to actually get you unblocked
A real person answers
No dead-end bots on our side. Every ticket and email is handled by someone who understands the platform and your setup.
Account-aware & fast
Dashboard tickets carry your account context automatically, so we can diagnose and fix without making you repeat yourself.
We watch the platform
System health is monitored continuously — we often catch and resolve infrastructure issues before they ever reach you.
Try self-serve first
Most answers are one click away
Before you write in, these usually have what you need — and they're instant:
Getting started
From signup to a live bot in minutes — the full path, start to finish. See the <a href="/docs">docs</a>.
Risk & how it trades
Every guardrail and exit condition, explained. See <a href="/trading-bots">how the bots work</a>.
Plans & billing
Categories, renewals, and cancellations. <a href="/pricing">See plans</a> or <a href="/compare-plans">compare them</a>.
Can't find it? We're one message away.
Create an account to open a ticket from your dashboard, or reach us from the contact page.