Support
Help whenever you need it — from real people.
Whether you're setting up your first bot or fine-tuning a live one, IduBot support is here. The fastest route is always a ticket from your dashboard — it carries your account context, so we can help without a dozen back-and-forth questions.
Ways to get help
Pick whatever's quickest for you
Open a support ticket
Already a client? Raise a ticket right from your dashboard — it routes straight to our team, and the whole conversation stays in one place.
Email us
Not signed up yet? Reach us from the contact page — a real person reads and replies to every message.
Read the documentation
Step-by-step guides for connecting MT5, configuring a plan, deployment, and how your bot operates. See the docs.
Check the FAQ
Fast, straight answers on brokers, risk controls, billing, and fund safety. Browse the FAQ.
How support works
Built to actually get you unblocked
A real person answers
No dead-end bots on our side. Every ticket and email is handled by someone who understands the platform and your setup.
Account-aware & fast
Dashboard tickets carry your account context automatically, so we can diagnose and fix without making you repeat yourself.
We watch the platform
System health is monitored continuously — we often catch and resolve infrastructure issues before they ever reach you.
Try self-serve first
Most answers are one click away
Before you write in, these usually have what you need — and they're instant:
Getting started
From signup to a live bot in minutes — the full path, start to finish. See the docs.
Risk & how it trades
Every guardrail and exit condition, explained. See how the bots work.
Plans & billing
Categories, renewals, and cancellations. See plans or compare them.
Can't find it? We're one message away.
Create an account to open a ticket from your dashboard, or reach us from the contact page.